| REGULAR SERVICE |
Provides
a maximum of 24 hour response time to a customer request for service.
Most calls are responded to in four to eight hours.
|
| TRAVEL TIME |
This
is the travel time from SESA to the customer site.
|
| AFTER HOURS SERVICE |
For
any hours worked on a service call between the times of 6:00 PM
and 7:00 AM PST and Saturdays and Sundays, including holidays.
|
| ON CALL SERVICE |
Provides
a minimum one hour response time to customer request for service
during periods of critical up time for equipment. Regular rates
apply for any call in addition to the daily rate for being on standby.
|
| OPERATIONAL TRAINING |
Provides
one-half day of equipment operational and setup training for one
class. Class size is restricted to four students.
|
PREVENTIVE MAINTENANCE
TRAINING |
Provides
full day of instruction. Most system classes can be completed in
one day. Includes operational training plus minor trouble-shooting
procedures, preventative maintenance procedures, and theory of operation.
Class size is restricted to four students.
|
TROUBLE-SHOOTING & DEBUG
TRAINING |
Provides
two full days of trouble-shooting and debug procedures. Students
will engage in instructor-induced failures. Participants will be
tested prior-to and after class. Class size is restricted to two
students.
|
| EQUIPMENT REBUILDING |
A
Quotation will be submitted after a preliminary evaluation has been
performed on the equipment. If time does not permit, work can be
performed on a time and materials basis at the above rates.
|
PREVENTIVE MAINTENANCE
CONTRACT |
Provides
scheduled preventive maintenance procedures and unscheduled emergency
service on a contract basis. Available for each system type upon
request.
|
