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SESA, Inc. provides customers with a variety of after-sale services. These service rates apply to all equipment that has been in service for longer than the prescribed warranty period. One class each of Operational and Maintenance training is included at no cost with any new equipment installation.
The services that SESA, Inc. provides are as follows:
REGULAR SERVICE
Provides a maximum of 24 hour response time to a customer request for service. Most calls are responded to in four to eight hours.
TRAVEL TIME
This is the travel time from SESA to the customer site.
AFTER HOURS SERVICE
For any hours worked on a service call between the times of 6:00 PM and 7:00 AM PST and Saturdays and Sundays, including holidays.
ON CALL SERVICE
Provides a minimum one hour response time to customer request for service during periods of critical up time for equipment. Regular rates apply for any call in addition to the daily rate for being on standby.
OPERATIONAL TRAINING
Provides one-half day of equipment operational and setup training for one class. Class size is restricted to four students.
PREVENTIVE MAINTENANCE TRAINING
Provides full day of instruction. Most system classes can be completed in one day. Includes operational training plus minor trouble-shooting procedures, preventative maintenance procedures, and theory of operation. Class size is restricted to four students.
TROUBLE-SHOOTING & DEBUG TRAINING
Provides two full days of trouble-shooting and debug procedures. Students will engage in instructor-induced failures. Participants will be tested prior-to and after class. Class size is restricted to two students.
EQUIPMENT REBUILDING
A Quotation will be submitted after a preliminary evaluation has been performed on the equipment. If time does not permit, work can be performed on a time and materials basis at the above rates.
PREVENTIVE MAINTENANCE CONTRACT
Provides scheduled preventive maintenance procedures and unscheduled emergency service on a contract basis. Available for each system type upon request.
NOTE:
All calls for field service or contracts to be on standby must be accompanied by a purchase order or blanket release number before the service technician can be dispatched.
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